1. Lockbox System is the SentriLock® Bluetooth® REALTOR® Lockbox Series System and includes, but is not limited to, the Lockbox, SentriSmart and SentriConnect.
2. Lockbox is the Bluetooth® REALTOR® Lockbox supported by the Lockbox System.
3. Authorized User or User is a real estate licensee or licensed appraiser who subscribes to the Lockbox System and executes an Authorized User Agreement with CVR MLS.
4. SentriSmart™ is the mobile application that allows Authorized Users to perform lockbox and Lockbox System functions from compatible mobile devices.
5. SentriConnect™ is a managed access system that allows an Authorized User to grant time-limited access to a Lockbox.
6. DR (Designated REALTOR®)/Participant as defined under Article 3, Section 3.1 of the CVR MLS Rules and Regulations.
7. CVR MLS is the Central Virginia Regional Multiple Listing Service.
8. Person is an individual or an entity.
9. Property Key means the property key or property access codes or credentials used to access the property.

• Section 12.1 Definitions
• Section 12.2 SentriLock Lockbox Services
• Section 12.2.1 Lockbox Ownership
• Section 12.2.2 Authorization to Use
• Section 12.2.3 Use Restrictions
• Section 12.2.4 Refusal to Issue Lockbox Services and Other Actions
• Section 12.2.5 Security of Lockbox Key and Property Key
• Section 12.2.6 Lockbox Access to Non-CVR MLS Agents
• Section 12.2.7 Violations Related to Ethics Complaints and Arbitration Requests
• Section 12.2.8 Fines and Penalties
• Section 12.2.9 Designated REALTOR® and Authorized User Responsibilities
• Section 12.2.10 Action to Enforce
• Section 12.2.11 Authorization Requirement
• Section 12.2.12 Costs and Fees
• Section 12.2.13 Resale, Return and Transfer of Lockboxes
• Section 12.2.14 Proper Use of Lockbox System

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